Terms and Conditions

Services and Terms of engagement

  1. The Nesting Mama provides services to meet your organising needs as outlined in our initial discussion and confirmation email. The success of our services is dependent upon your co-operation, and we are not responsible for needs/expectations not being met where you fail to co-operate with us.

  2. We will keep any information we receive confidential between us. We agree not to remove confidential information from your possession without consent and we will not disclose any information that is confidential to you. Any written action plans provided by The Nesting Mama remain confidential and are not to be used or disclosed to any third party without our consent.

  3. At times we may recommend that you purchase goods from a third party. We are not a retailer. Whilst we may purchase products on your behalf, we do so with your consent, as your agent. Any faults or defects with the goods are the responsibility of the retailer and/or manufacturer and you hold any relevant rights against them.

  4. Similarly, any recommendations for third party services are based upon our professional opinion and we do not warrant or guarantee the services or performance of any third party we might recommend. If you choose to engage a third party recommended by us, you do so under a separate and distinct agreement with that provider outside of these terms.

  5. While we take the time and care to ensure that your property or possessions are not damaged in the provision of our services, we hold Liability Insurance in the event that accidental damage occurs.

  6. You are responsible for doing all things necessary to ensure the safety of The Nesting Mama representatives attending your premises and you are liable for any injury caused to our representatives and for any loss or damage to our property whilst on your premises.

  7. The Nesting Mama will only remove/dispose of items from the property as authorised by the client/property owner in writing.

  8. Our services are conducted in the presence of the client/property owner unless we are provided with written authorisation from the client/property owner granting The Nesting Mama access to the premises.


Booking & Payment Terms

  1. You agree to pay our fee as specified in our confirmation email to you.

  2. In order to secure your booking we require full payment at the time you book your appointment with us.

  3. The balance of your payment if applicable, including reimbursement of goods purchased, is due on the day of our session unless otherwise agreed. Payment can be made via Cash, MCRD or VISA.


Cancellation & Refund Policy

  1. We require 48 hours’ notice for all booking cancellations via verbal telephone communication directly to The Nesting Mama. We are happy to reschedule your appointment and will retain your deposit to secure your new booking.

  2. However, we like to be organised! If you cancel a booking more than 2 times, or you do not re-schedule an appointment within 30 days, your payment will be forfeited.

  3. If you do not provide us with 48 hours’ notice prior to cancellation/cancel on the day we will retain your payment.

  4. In the event that your services are redeemable through a Gift Voucher and you cancel our services without providing 48 hours’ notice, we will deduct the value of the cancelled appointment from the entitlement contained in the Gift Voucher.